Introduction

Nanoleaf, together with its affiliated companies (collectively, "Nanoleaf," "we," "our," or "us"), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Data Policy ("Policy") explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, online stores, mobile applications, connected products, customer support services, and other products or services (collectively, the "Services").

This Policy applies whenever you interact with Nanoleaf through our Website or Services, including when you purchase products, create an account, use the Nanoleaf App, connect compatible smart devices, contact customer support, subscribe to marketing communications, or otherwise engage with us.

This Policy should be read together with our Terms of Use and any additional policies or service-specific terms that apply to particular products, services, promotions, or features.

1.0 Data Policy

We use data to improve our products, personalize content, and improve the customer service and technical support we provide. Using personal information outside of these purposes has no application for our business and is not of interest to us.

What matters to us is understanding how our products and Services are used so we can continue improving them over time, build products people love, and conduct ourselves in a fair and respectful manner.

We are opposed to sharing personally identifiable information with third parties unless it is with your permission or is strictly necessary to provide you with a better experience using our products or Services.

2.0 Why We Collect Your Personal Information

Sharing your personal information with us allows us to improve our products and the Services we provide. We may collect personal information when you:

• Use our connected lighting products and Services, including the Nanoleaf Smarter Series.
• Use compatible third-party smart home services that connect with your Nanoleaf products.
• Purchase products through the Nanoleaf Shop.
• Request sales support.
• Contact us for customer service or technical support.
• Subscribe to product updates or other communications.
• Use our website or mobile applications, including through usage analytics.
• Help us understand which products and Services are most important to our customers.

3.0 Information We Collect

3.1 Connected Products & Services

When you connect your Nanoleaf Smarter Series devices to Nanoleaf's servers, we collect event data based on direct interactions with your devices. This includes:

• Turning lights on and off
• Adjusting brightness
• Setting Scenes
• Setting colors

This data is fed into Nanoleaf's algorithms and analysis tools and is used to provide you access to advanced features and product enhancements.

3.2 Mobile & Desktop Applications

Our mobile and desktop applications collect anonymized usage data on how the applications are used. This data is used for the purposes of enhancing the application experience. You may choose to share content with the Nanoleaf Community through our applications. This content is collected and stored once submitted.

3.3 Website Information

Our website collects information to help us understand our customers and create the best experience possible. This data includes things like your IP address, cookie ID, web browser, location, and pages you visit on our website.

Our website uses a number of analysis services to help us identify patterns of behavior, offer personalized content, and improve our products. We do not collect personally identifiable information from these services; however, they may collect information that they do not share with us in accordance with their own privacy policies.

3.4 Analytics & Third-Party Technologies

The analytics and third-party technologies referenced in Section 3.3 include, but are not limited to:

• Google Analytics (including Remarketing)
• Google Tag Manager
• Google Optimize
• DoubleClick by Google
• Facebook Connect
• Twitter Connect

For further information on privacy and data handling, please refer to:

• Google Terms of Service & Privacy
• Meta's (Facebook) Data Policy
• X's (formerly) Twitter Privacy Policy
• Zendesk Privacy & Data Protection Policy
  

3.5 Purchases & Marketing Communications

When purchasing items from the Nanoleaf Shop, you voluntarily give us your name, email address, payment information, billing and shipping addresses, and telephone number. We use this information solely for processing your order.

If you have opted in to receive marketing communications from us, we will send you promotional offers from time to time.

You may unsubscribe at any time by clicking the unsubscribe link in the footer of any message. This prevents any promotional emails from being sent to you unless you explicitly request that we re-add you to a promotional list.

4.0 Cookies & Similar Technologies

4.1 Cookies & Log Files

We use browser cookies ("cookies") and server log files to help operate, improve, and secure our website, as well as enhance your browsing experience.

Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and understand how you interact with our website.

Server log files automatically record certain technical information, including your IP address, browser type, language preference, device information, and approximate location.

4.2 How We Use Cookies

We use cookies, log files, and similar technologies to:

• Recognize you when you return to our website and maintain your session.
• Track items you view or add to your cart.
• Analyze browsing behavior and site navigation to enhance website design, content, and functionality.
• Personalize the marketing content and communications you receive from us, based on your interactions with our website, emails, and messages.

4.3 Third-Party Analytics & Performance Services

We may use trusted third-party service providers to assist with the collection, analysis, and use of this data for analytics, performance tracking, and marketing optimization. These partners process data on our behalf in accordance with applicable privacy laws and security standards.

4.4 Managing Your Cookie Preferences

You can manage or disable cookies in your browser settings at any time. Please note that disabling cookies may limit certain features or affect the functionality of our website.

5.0 Data Storage & Security

5.1 Protecting Your Information

We take reasonable precautions to protect your personal data. Personally identifiable information provided through our store, including purchases and account details, is encrypted using SSL and stored with AES-256 encryption.

5.2 E-Commerce Platform

The Nanoleaf Shop is hosted by Shopify. For more information on Shopify's data-handling practices, please refer to their Terms of Service and Privacy Statement.

5.3 Marketing & Loyalty Services

Our email marketing communications are managed through Klaviyo, which securely stores the data you provide when you subscribe to our newsletters, marketing updates, or promotional messages.

For customers in the United States, SMS marketing communications are also managed through Klaviyo. You can review Klaviyo's Privacy Policy to learn more about how your data is handled.

The Nanoleaf Perks loyalty program is administered by Smile.io. You may wish to refer to their Privacy Policy for further information.

5.4 Product Security

Additionally, our Smarter Series products use advanced encryption technologies to help secure communications with supported smart home platforms, wireless protocols, and connected services, including but not limited to, Apple HomeKit, Matter, Thread, and Zigbee, where applicable.

5.5 Product Security Updates & Vulnerability Reporting

Nanoleaf provides security updates for its smart lighting products for a defined support period, which may vary by product model and region. Security updates are delivered through the Nanoleaf App, and documented release notes for product and firmware updates are available on our Knowledge Base, along with a detailed product support list for all regions.

For products supplied in Australia, the applicable security update support period are also published on our Knowledge Base and apply in accordance with Australian regulatory requirements.

To report a security vulnerability, please visit our security reporting page.

6.0 Sharing Your Personal Information

6.1 When We Share Your Information

We will not disclose your personal information to third parties, except if, and to the extent necessary, in our good faith judgment, doing so is required by law, for the transactional needs of facilitating e-commerce orders, for administering the Nanoleaf Perks program, or where you have given explicit consent.

6.2 Smart Home & Connected Services

We may share your data with supported third-party connected services, including Amazon Alexa, Apple Home, Google Home, SmartThings, Home Assistant, Homey, IFTTT, and others, when you choose to connect your Nanoleaf Account with these services. In all cases, our service will ask for your permission before sharing any information.

These sites operate independently of us and have established their own privacy and security policies. Any personal information you choose to share with third parties is subject to that third party's privacy policy.

We encourage you to review these policies at any site you visit. 

This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites that are provided solely for your convenience.

6.3 Marketing Communications

Nanoleaf also uses Klaviyo to send marketing emails to users who have opted in.

For customers in the United States, Klaviyo also manages SMS marketing communications.

Through Klaviyo, we collect information such as your email address, phone number (where applicable), and engagement data to help us deliver relevant communications and improve your experience.

6.4 Audio Processing

For products that visualize audio and contain a microphone, the audio is not recorded or shared with third parties; it is visualized locally in real time on the device hardware.

7.0 Children's Privacy

While we design our products to be simple enough for use by all family members, we do not specifically target our products toward children under the age of 13.

We do not intend to collect personal information from children under the age of 13, and we encourage parents and guardians to supervise how children share information online.

If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such personal information from our records.

8.0 Your Privacy Choices

8.1 Marketing Communications

You may stop receiving marketing emails from us by clicking the unsubscribe link in the footer of any message. This prevents promotional emails from being sent to you unless you explicitly request that we re-add you to our marketing communications.

8.2 Accessing or Updating Your Personal Information

If you would like to review the personal information we hold in connection with your account; withdraw your consent for our use and disclosure of your personal information; request a list of third parties to which we may have provided your personal information; or amend your personal information, where possible, you can contact us using this form. If you would like to close your account, you can contact us at accounts@nanoleaf.me.

8.3 Verifying Your Identity

If you contact us to exercise any of the rights described above, we may require you to provide sufficient personal information to verify your identity and inform you about the existence, use, and disclosure of your personal information. This personal information will only be used for that purpose.

We will respond to your request within a reasonable time and at no cost to you.

9.0 Region-Specific Privacy Rights

Nanoleaf is committed to complying with applicable privacy laws in the regions where we operate. Depending on your location, you may have additional rights regarding the collection, use, disclosure, and processing of your personal information.

9.1 European Economic Area (EEA), United Kingdom & Switzerland

Our Privacy & Data Policy and Terms of Use are designed to align with the principles of the General Data Protection Regulation (GDPR) and other applicable privacy laws.

You may, at any time, request:

• access to your personal information;
• correction of inaccurate or incomplete personal information;
• deletion of your personal information ("the right to be forgotten"), where applicable;
• withdrawal of your consent where processing is based on consent; and
• any other rights available under applicable law.

To exercise these rights, please contact us at accounts@nanoleaf.me. We will respond to your request within a reasonable time in accordance with applicable law.

9.2 Canada

If you are located in Canada, you may have rights under applicable Canadian privacy laws, including the right to request access to, correction of, or information about the personal information we hold about you.

You may also withdraw your consent for certain uses of your personal information, subject to legal or contractual restrictions.

To exercise these rights, please contact us at accounts@nanoleaf.me.

9.3 United States

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws. These rights may include requesting access to, correction or deletion of your personal information, or opting out of certain uses of your personal information where required by law.

To exercise these rights, please contact us at accounts@nanoleaf.me.

9.4 Australia

If you are located in Australia, you may have rights under the Privacy Act 1988 (Cth), including the right to request access to or correction of your personal information, subject to applicable legal requirements.

To exercise these rights, please contact us at accounts@nanoleaf.me.

10.0 Contact Us

If you have any questions about this Privacy & Data Policy or how we collect, use, disclose, or protect your personal information, please contact us:

General Inquiries:
hello@nanoleaf.me

Privacy Requests:
accounts@nanoleaf.me

11.0 Changes to this Privacy & Data Policy

We are continually improving our products, services, and customer experience.

As a result, we may update this Privacy & Data Policy from time to time to reflect changes to our business practices, technology, legal requirements, or applicable regulations.

When we make material changes, we will take reasonable steps to notify you where required by applicable law. The "Last Updated" date at the beginning of this Privacy & Data Policy indicates when it was most recently revised.

Amendment Log

Date	Summary
December 7, 2017	Original Privacy & Data Policy published.
February 1, 2018	Original Privacy & Data Policy became effective.
December 10, 2018	Added clarifications regarding audio visualization devices.
August 5, 2020	Updated the corporate head office address and browsing data disclosures.
October 9, 2020	Added Zendesk as a vendor sub processor of personal information.
October 30, 2025	Updated third-party disclosures to reflect the use of Klaviyo for marketing communications and SMS (where applicable).
January 14, 2026	Added Product Security Update Support Periods and Vulnerability Reporting information.
August 3, 2026	Consolidated regional Privacy Policies into a single global Privacy & Data Policy, updated the policy structure, and aligned privacy practices with the Shopify Plus and Shopify Markets global ecommerce platform.